Frequently Asked Questions

1. How long does shipping take? Standard shipping to the United States typically takes 7–15 business days. International shipping can take 10–20 business days depending on your location. Please note that order processing takes 1–3 days before dispatch.

2. Do you provide tracking information? Yes! Once your order is shipped, you will receive an email with a tracking number. You can track your order directly on our website using the Track Order page.

3. What is your refund policy? We offer a 30-day return policy for unused products in their original packaging. If your item arrives damaged or defective, please contact us at pawnplay.store@gmail.com with photos, and we will arrange a replacement or refund.

4. Can I change or cancel my order? If you need to change or cancel your order, please contact us immediately within 12 hours of placing it. Once the order has entered the processing stage or has been shipped, we cannot make any changes.

5. Are your products safe for all pets? Absolutely. At PawnPlay, safety is our top priority. All our pet toys and accessories are sourced from premium, non-toxic materials designed for safe and durable play.